![]() ![]() Prime is savings, convenience, and entertainment in one single membership. Protection applies to products purchased in our stores worldwide, whether purchased from Amazon or one of our two million independent selling partners. We also protect every purchase in our store with our A-to-z Guarantee, if a customer receives a product that is not in the condition expected, Amazon will refund or replace that item. If customers have concerns about an item they’ve purchased, we encourage them to contact Customer Service directly so we can investigate and help resolve their issue. Amazon has zero tolerance for fraud of any kind and invests significant resources to protect its store and customers by educating, innovating, and holding bad actors accountable for deceptive actions such as impersonation scams-where a bad actor pretends to be a trusted company to request sensitive information. Customers can shop with peace of mind knowing Amazon stands behind the products sold in our stores.
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